Shipping policy

Shipping Policy

Order Processing & Dispatch

Orders are processed and dispatched within up to 8 working days (excluding weekends and UK public holidays).
Please note: order processing time is excluded from delivery estimates. Delivery timeframes begin once your order has been dispatched.

During new launches, restocks, or sale periods, dispatch may take up to 10 additional working days.

Once dispatched, you will receive a shipping confirmation email with tracking information where available. All deliveries require a signature upon receipt.

 


Packaging

All orders are carefully packaged in Kuree the Brand’s signature packaging and securely sealed to ensure safe delivery.

 


Shipping Partners & Tracking

  • United Kingdom: DPD

  • United States: UPS

  • European Union & International: DHL or FedEx

All shipments include end-to-end tracking. Delays caused by shipping carriers are outside of our control. If your order has not arrived within 14 working days of dispatch, please contact us at hellp@kureethebrand.com.

 


Shipping Rates

  • Please see shipping cost calculated at checkout; shipping costs will vary according to shipping location. 

Shipping costs are non-refundable.

 


Duties, Taxes & VAT

United Kingdom

UK orders are shipped domestically and are not subject to customs charges.

European Union (Post-Brexit)

All EU orders may be subject to customs duties and import taxes:

  • Duties and taxes are the responsibility of the recipient

  • Where available, charges are displayed before checkout and included in the final shipping cost

  • Charges are determined by the destination country’s customs authority and may vary

United States

US orders shipped from our US warehouse are not subject to import duties, but customers remain responsible for local or state taxes under US law.

International (Excluding UK & USA)

All other international orders are shipped DDP (Delivery Duty Paid) where available.

  • Import duties and taxes are calculated and displayed before checkout where possible

  • Customers remain responsible for any additional charges imposed by local authorities

All international orders are sold exclusive of UK VAT.

 


Refused Deliveries

Please do not refuse delivery due to customs fees or taxes.

If a delivery is refused:

  • The parcel will be returned to us

  • The return shipping fee charged by the carrier (DPD, UPS, DHL, or FedEx) will be deducted from your refund

  • If the parcel is disposed of by the carrier due to lack of response, the order will not be eligible for a refund


Cancellations

Once an order has been dispatched and is in transit, it cannot be cancelled.

 

Returns & Refunds

We hope you love your purchase. If not, you may request a return or exchange:

  • Requests must be made within 14 days of receiving your order via the Returns Portal. Complete the form, quoting your order number

  • Return shipping costs are deducted from your refund

  • Items must be new, unused, unworn, unwashed, undamaged, with all original tags and packaging

  • Approved returns are refunded to the original payment method, excluding original shipping costs, customs duties, and return fees


Faults & Defects

All products undergo quality checks before dispatch.
If your item is faulty or defective, contact hello@kureethebrand.com immediately. Returned items will be inspected; if they do not meet return requirements, they will be returned to the customer.

 


Legal Context & UK Business Rights

This policy reflects UK consumer and e-commerce legislation as applicable and understood as of 15 December 2025. Relevant guidance:

Consumers have statutory rights for faulty or misdescribed products; this policy does not affect those rights.
For refused deliveries or returns due to change of mind/customs fees, return shipping fees are retained to cover carrier costs, in line with UK e-commerce regulations for small businesses.

 


Contact

For shipping, returns, or other queries:
📧 hello@kureethebrand.com

 

 

Legal Information Notice

The information outlined above reflects policy as of 15 December 2025.
We regularly review our policies to ensure continued compliance with current UK law. Any updates to legislation or regulatory guidance will be reflected in this policy where required.